For custom design requests or special requirements, please contact us directly.

Can I Exchange my Product(s)?

For exchange requests, please contact us directly.

How do I return products?

Log in to your account and go to My Orders. Select the order that you wish to return. Tell us what item(s) you want to return and why. Confirm your return. Our couriers will be in contact to arrange a time and a day to pick up your return(s).

What is the return policy?

You can return your online order within 30 days of receiving your order. In order for us to fully refund your returned items, they must be returned in suitable packaging. The items cannot be used, worn, or damaged other than as a result of any necessary handling.

Conditions: The product must be in its original state and packaging with original tags attached.

How much does it cost to return a product?

Returning products is free of charge as long as the product is in its original state and packaging with original tags attached.

When will I get my refund after I returned my order?

Refunds will be processed within 14 business days after approval and inspection at our warehouse. You will receive an email confirmation. The refund will be arranged via bank transfer or cash pickup.

Will I get a refund on my shipping costs if I return my product?

We will not refund shipping costs, except for defective products. This will be assessed at our warehouse.

How many days do I have to return my order?

Purchases from Braxid online store can be returned within 30 days from the date of order delivery.